"Just do it." "We try harder." "The Ultimate Driving Machine." "Be all that you can be." Taglines are one of the best ways of branding a product, service, company, or organization for years. Like these:

Please don’t squeeze the Charmin.
(since 1964)

A diamond is forever.
(since 1948)

All the news that’s fit to print.
(since 1896)

Another classic case is Avis. When Avis (the # 2 car rental behind Hertz) incorporated the tagline, "We try harder", they not only turned being #2 into a positive, they also gave their company a likeable, underdog personality. To support that company personality, every ad that Avis created evolved from that simple, brilliant, three-word tag about better service. Now, over fifty years later, Avis still uses it. Another example is, "You’re in good hands with Allstate." Being "in good hands" conveys a caring, protective personality. Another example is "Think different" for Apple Computer. The line gives Apple the personality of being innovative and aSo, what else makes a good tagline? A general rule is: The shorter the better. However, if you blindly follow that logic you’ll be asking for trouble. You don’t want to compromise a great line for brevity. And shorter doesn’t always mean more memorable. One of the most famous taglines of all time is 10 words:

With a name like Smucker’s, it has to be good.

So, as much as you may try to break creativity down to a formula, you really can’t. A great tagline involves the perfect mix of right-brain creativity and left-brain strategic thinking. Both are critical. After all, it doesn’t matter how clever it is if it’s the wrong message, and it won’t matter how strategically smart it is if it’s dull.

Like a name, a tagline is something you’ll want to live with forever. So, if you decide on getting a tagline, be sure it’s great. Because just as a tagline can help your business, a bad one can do the opposite.

© 2005 John Follis. All rights reserved.

For John’s booklet: "How to Attract and Excite Your Prospects: A Guide for Getting the Best Marketing Results", visit: http://www.follisinc.com/booklet.htm

John Follis is one of the 12 "Best Advertising Minds of New York" as voted by The New York Ad Club. His campaigns are in 3 college textbooks, he has written for ADWEEK, and he has taught at 3 New York universities. Currently, John works on select projects, consults, and speaks. John may be reached at: john@follisinc.com

For consulting info, visit: Marketing Therapy: http://www.follisinc.com/therapy.htm

For speaking info, visit: Follis Speaking: http://www.follisinc.com/speaking.htm

The most common way to drive people to your business site is advertising. You cannot succeed without advertising, this is a fact.

You should advertise almost everytime and almost everywhere using a very pleasant, smart and persuasive manner if you want to accomplish your final target: Making Sales

But what to do when clear and noisy advertising is not allowed (e.g discussion lists, discussion forums, etc) or you just send emails with no connection with business?

Should you give up? Should you leave hundreds of members of a discussion list with no information about your product? No way! You may promote your site with no accusation of unfair behavior using Signature File(s) because, as far as I know, this method of advertising is everywhere accepted without complains.

Here are some hints to improve the task of Signature files:

1. Be concise. A Signature file must point the essential, the most important thing about your product. There is no introduction here, there are no follow ups. You have only one second to describe its best performance. So try to include the key information that will make customers want to contact you.
2. Be short. When you send emails in HTML format use only one line, the link to your site must be viewed by moving the mouse over this line. When you’re in text format use a two lines signature with a classical headline and the link below. At a minimum you should be able to provide is your product/company/site name and URL but ideally you would use and some appropriate words
3. Be relevant. A post about search engines shouldn’t end with a signature file about copywriting.
4. Use the context. To be truly effective your signature must be as closest as possible to the content of message or topic of forum. For example if you answer postings in a forum to do with any aspect targeted advertising you can provide a signature such as "Get 10,000,000 hits to your website".

Let’s learn something here. It is not difficult to find ‘forbidden’ places for blatant advertising, they are everywhere. The biggest problem, and challenge as well, is to be very effective using a very small space.

Valerian Dinca is the owner of the newest online business tutorial. Everything you need when you need it. http://www.valerianplanet.com

What’s Your Brand?

A brand is a product/company personality that helps distinguish it from the competition. It evolves out of the product essence. So, what’s yours? Quality? Service? Price? Whatever it is it’s something your marketing must reinforce across all communication channels, from business card to TV spot. Even your office space. You can’t brand yourself as a cutting-edge ad agency if your office looks like a law firm. It also shouldn’t try to be all things to all people. "The best, cheapest, easiest, most fun" is not a clear brand. Above all, your brand must be truthful.

What’s in a Name?

For a start-up or a new product, don’t underestimate the value of a good name. Because once you decide, you don’t want to change it. A good name should be more than something personal or catchy. It’s a key part of your brand identity that must help define your business for a lifetime.

A name should trigger an emotion with your prospects. And not just any emotion, but the right emotion. Huge companies like P&G know this and each year invest millions on testing to attract consumers and build their brands. Knowing this, I’m surprised how many smaller businesses treat naming so casually.

I was once asked about a name that a business owner was considering for his natural gas company. The name sounded like something from the mind of a child. After offering my tempered opinion I asked about the name’s genesis. "My 10-year old kid came up with it. I kinda like it," he replied proudly.

Similarly, a European entrepreneur asked me about his product’s name: "MiaManna". Any guesses what it is? Something Italian or Spanish perhaps? A bread, maybe? MiaManna is a dried-fruit snack, from Germany. It’s actually a terrific, healthy product that deserves a great name. When I suggested he rethink the name, at least for the US market, it was as if I’d insulted his wife. I haven’t heard from him since.

One of the catchier names I’ve seen is "Guzzle". Cool name, right? Well, that would depend on what you’re guzzling. Instead of a sports drink, a juice, or beer, Guzzle is ketchup. That’s right,ketchup. Clearly, the owner thinks his ketchup is good enough to guzzle.

If it’s not obvious, the problem is that it’s difficult for business owners to be objective, even for something as seemingly simple as naming their own product. No doubt most day-to-day management decisions aren’t fun, so it’s not surprising why they get jazzed at the chance to be creative. Unfortunately, you see what can happen. So, if you’re a business owner and you really need to name something, name your kid, your dog and your yacht. But when it comes to your business, get the help of an expert.

Follis Fact #1
Anyone crazy enough to be running a businessshould seek professional help.

Knowing your business or product doesn’t mean knowing how to market it. As just described, it’s disturbing how otherwise savvy business owners can sabotage their marketing effort. Successful owners realize they’re not marketing experts. The problem is, they often aren’t sure who is. Often because they have an existing relationship with a design firm or PR agency, it’s easy to assume (or be convinced) that those same folks can handle advertising and marketing. I’ve seen it happen too often. If your business needs legal help, hire a lawyer. If it needs financial help, hire an accountant. If it needs office cleaning, hire a cleaning service. So, when it needs marketing help, do yourself a favor and hire some.

Taglines

"Just do it." "We try harder." "The Ultimate Driving Machine." "Be all that you can be." Taglines are one of the best ways of branding a product, service, company, or organization for years. Like these:

Please don’t squeeze the Charmin. (since 1964)

A diamond is forever. (since 1948)

All the news that’s fit to print. (since 1896)

Another classic case is Avis. When Avis (the # 2 car rental behind Hertz) incorporated the tagline, "We try harder", they not only turned being #2 into a positive, they also gave their company a likeable, underdog personality. To support that company personality, every ad that Avis created evolved from that simple, brilliant, three-word tag about better service. Now, over fifty years later, Avis still uses it. Another example is, "You’re in good hands with Allstate." Being "in good hands" conveys a caring, protective personality. Another example is "Think different" for Apple Computer. The line gives Apple the personality of being innovative and above the rest.

So, what else makes a good tagline? A general rule is: The shorter the better. However, if you blindly follow that logic you’ll be asking for trouble. You don’t want to compromise a great line for brevity. And shorter doesn’t always mean more memorable. One of the most famous taglines of all time is 10 words:

With a name like Smucker’s, it has to be good.

So, as much as you may try to break creativity down to a formula, you really can’t. A great tagline involves the perfect mix of right-brain creativity and left-brain strategic thinking. Both are critical. After all, it doesn’t matter how clever it is if it’s the wrong message, and it won’t matter how strategically smart it is if it’s dull.

Like a name, a tagline is something you’ll want to live with forever. So, if you decide on getting a tagline, be sure it’s great. Because just as a tagline can help your business, a bad one can do the opposite.

(For more Follis branding facts, see booklet info below.)

© 2005 John Follis. All rights reserved.

John Follis is one of the 12 "Best Advertising Minds of New York" as voted by The New York Ad Club. His campaigns are in 3 college textbooks, he has written for ADWEEK, and he has taught at 3 New York universities. Currently, John works on select projects, consults, and speaks. He may be reached at john@follisinc.com

For John’s booklet: How to Attract and Excite Your Prospects: A Guide for Getting the Best Marketing Results, visit: http://www.follisinc.com/booklet.htm

For consulting info, visit: Marketing Therapy: http://www.follisinc.com/therapy.htm

For speaking info, visit: Follis Speaking: http://www.follisinc.com/speaking.htm

Here are a couple of tips for creating an eye catching card: Use some color - not too much - just enough to grab someone’s attention and make them want to read the card.

Use a font that’s easy to read

Don’t fill the whole card with type - it looks crowded and people don’t read it all

Consider using a fold-over card - I have found these to be extremely effective for a number of reasons:

a) If a handful of business cards are dropped on a desk only the fold over cards stand up above the rest

b) The fold over card is still unique - not many people use them

c) I use mine as a mini brochure - inside it tells about my qualifications, services I offer and skills I have, the front has my name, phone #’s, email address, URL and postal address

Another popular addition is your photo - this makes you seem more approachable and friendly (if your business is one where you deal directly with the public I suggest you consider adding a photo)

——————————————————————————–

How to make sure your cards are really working for you? Have a goal to give away AT LEAST 5 CARDS A DAY to build your network:

Leave one with a tip for a waitress

When you "check in" at the doctor or dentist reception desk don’t spell your name - give your card

Carry them in your pocket when you walk the dog and hand one out to people you stop and chat with

Make sure all your children’s friends parents know what you do and have your card

Ask someone else for their card and give them yours (you can build your mailing list and get some exposure at the same time)

Enclose your card with each bill you pay

Each time you buy something (even at the drugstore) leave your card and say something simple like "I design Internet websites if you have any questions about how you can make money on the Internet please call me"

Put the cards on community bulletin boards

When you attend trade shows drop your card in EVERY box - yes you will get put on lots of mailing lists, but you’ll also receive some business too - you’d be surprised

Give a card to the gas station attendant, grocery store clerk, video store worker, hostess at a restaurant when you give your name for a seat reservation

If you overhear a conversation about your industry say "I’m sorry but I couldn’t help overhear part of your conversation if you ever need more information on the topic, here’s my card"

Offer to speak at your school’s career day and give each student a card - they do have parents who may need what you have to offer

Leave some cards with your stationery store manager - very often they get requests from small business people for different kinds of help - if you leave your cards you’ll be first on the list to be called

If you ever go anywhere there is entertainment leave your card with the entertainer - and tell them how much you’ve enjoyed their performance

While some of the ideas above may seem "silly" you won’t know until you try if they’ll work for you - and all of the people listed above may not want what you’re offering BUT they all have family, friends and co-workers who just might.

Wendy McClelland is a motivational speaker, marketing innovator and Certified Guerrilla Marketing Coach who specializes in teaching people to "think without boundaries!" She is a past nominee for "Canadian Entrepreneur of the Year" and her clients have included software developers, an Olympic athlete and a wide range of business organizations. She has spoken to 10,000+ conference attendees, about Marketing, Internet Business and Motivation. You can contact her through her website – http://www.thinkwithoutboundaries.com

Logos can be described as visual icons that provide a unique identification element to a business or product. Logos provide quick visual recognition of a Company which in-turn builds branding. Business owners and overly enthusiastic artists can often go astray in their efforts to design the perfect logo. There are too many examples of logo designs that look uninspired, overtly abstract or seem to be nothing more than whimsical art. Many of these logos are designed without forethought into usage, application or even cost impact upon a business. So how do you create a logo that makes business sense? Consider following a few simple guidelines:

Remember that your logo is a business tool. Your design concept should begin with a commitment to portray your business as professional and competent. A logo is not an art piece! Avoid using elements that may give a “dated” look such as those 1970’s flowers that were on so many Volkswagen Beetle cars. A logo design should take into consideration how, when and where the logo will be used. A logo has a cost impact upon your business from the day that it is introduced. There is more to designing a logo than simply hiring an artist or online art shop to assemble shapes and colors – it is a business decision.

Create your logo using vector graphics software. Simply put, images done in vector graphics can be resized and maintain design integrity. There is no loss in clarity, sharpness or definition and the file size remains constant. A common program for creating vector graphics is Adobe Illustrator. Software like Photoshop, which works in pixels, is better suite to working with photos and texture style areas. You can create your original image in any software but have it redone in a vector graphics format before you print or reproduce your logo. After all, a logo is all about sharp image.

Avoid complicated and intricate designs. A logo that is too intricate hinders rapid visual identification. The viewer is required to “study” the image in order to mentally process the image and relate its identification to a given company. Note the simplicity and high visual impact of the Nike “Swish”, an excellent image. Another reason to avoid complicated designs is that they do not reduce well. A busy, intricate logo on the side of a company truck may look wonderful but when the same logo is reduced in size for use on a business card it may become a meaningless blob of ink. Keep it simple and clean.

Limit color selection to a maximum of three colors. Ideally use one or two colors but never more than three. There are three main reasons for this guideline. One, your printing costs for printing business cards, letterhead, envelops, labels, etc. are increased for every additional color that you require. Your “cheap” logo design could end up costing you a lot of money. Reason number two, your visual impact or even identification could be diminished or completely lost in some mediums. Consider a logo that has overlaid images of different colors – looks nice, right? What about when you fax your proposal or letter and your logo is now in a black and white realm? Does the black and white (grayscale) version still provide distinction? An example of lost-in-translation logo is a peacock used to promote color and via fax it ends up looking like a turkey. A final note on color selection is to carefully consider cultural and marketplace standards. For example, red may be lesser choice for a medical company due to the negative association of red to blood/danger whereas green might infer safety or a positive status.

Consistency and control in font usage. Do not use over two font styles, as it may be distracting and confusing. Try to use a standard font such as Times New Roman, Arial, etc. as it makes commercial reproduction of your image easier. Any font style should be sans serif and typically non-script to improve clarity in small format reproduction. An exception is a logo/name where the logo is the script font such as the trade name of a popular soft drink in a uniquely shaped bottle.

Check Trademark and Registration Rights. While a new logo runs a low statistical chance of violating any trademark or registration rights of any existing logo it is not a bad idea to make some effort to confirm this before you publish your new logo. And after you have settled on a final logo design you should take the effort to register or trademark your own logo. If you need an example of why then consider the yellow pages “Walking Fingers” logo. The design was never trademarked or registered and has no copyrights protection – it could have been, but wasn’t – a huge loss of value for the original creators.

Get Real Services of Marietta, Georgia, specializes in small business consulting, marketing services, advertising, logo and website design for small to mid-sized businesses in the United States. For more information on this or related topics please contact their offices at 770.654.3223, send an e-mail to GetRealServices@bellsouth.net or visit http://www.GetRealServices.com

One of the most important things to do now that you’ve started a business is to TELL THE WORLD! But HOW? It can be very expensive and time consuming if not done properly. Here’s some inexpensive publicity and marketing ideas to help you get recognition for your new venture.

You’ve picked a great name for your company, made a list of your potential clients, incorporated your business and you’re ready to go. What next? Well, you need to find as many ways as possible to tell people you’re in business, and why they should do business with you!

One of the first things to do is to get business cards printed up and carry them wherever you go. Hand them out to everyone you know. It always amazes me how many people forget to give their cards to friends and family. Even if you “think” your family knows what you do – you might be surprised to find out how little they really do know. Besides, they may have a friend who needs exactly what you offer, and it’s much more professional for them to offer a business card than a scrap of paper with your name and number scrawled on it.

Make sure your cards are professionally printed and have no spelling mistakes. This may be the first impression someone has of your business - make it a great impression - because you won’t get a second chance to do it better. Make sure your cards have as many to contact you as possible: snail mail, fax, phone, email, pager, etc. Give people as many options as you can. Make sure your card also clearly states what you do – if you just have your name and phone number on your card it’s likely to be tossed in the garbage. I make sure I give away AT LEAST 5 business cards a day. People ask, “Who can you possibly give 5 business cards to?” How about: leaving one on the tray when I leave my payment and tip for the waitress in a restaurant, giving it to the receptionist when I sign in at the dentist/doctor/vet, go to meet with my child’s teacher at school, chat with another parent at the swimming pool watching our kids swimming, someone I meet in the checkout line at the grocery store, etc, etc. If you want to grow you business quickly this is one way to start!

Send out press releases to your local paper - these are free and many times the paper may phone for a follow up interview. Have press kits ready when you’re asked for them. Remember a press release needs to sound like a news story, NOT an advertisement for your business. If you’re not familiar with how to write one there are lots of articles online to help you.

First impressions are so important – did you know that you only have 15 seconds to capture someone’s attention when they see your advertising in a newspaper or magazine? Yes, 15 short seconds - not long to make a good impression is it? But you know what? It takes even less than that to make a bad impression.

So, how to make the most of your 15 seconds in the spotlight - and win customers at the same time? Make sure that any print ads REALLY do a terrific job for you – get feedback from people you trust. Just because you think something looks good, doesn’t mean it will sell your product. Test the ad in the paper one week, make a change to it and put it in the paper the next week (on the same day of the week) and see which ad gets the most response for you. Always test your ads this way. You’re wasting money if you don’t.

Create advertising that has the following traits - well designed (get help if you need it), is truthful (don’t stretch the truth either) and tells the customer the benefits to them if they buy and lastly requests an action - something like - "call now to order", "order today, supply limited".

First impressions count when meeting in person even more! Every person in business should have a 15 second “script” explaining what you do ready to tell a prospective client at anytime. I know some people say that it sounds too rehearsed to be “ready” – I say it sounds like you’re prepared to do business. I’d rather do business with someone who is prepared, than someone who is still fumbling around trying to figure out what they’re supposed to be doing. An example of a 15 second script might be: “Hi my name is Sally Jones and I am a communications specialist who helps ensure your technology hardware all speaks the same language, so that when your computer tells the printer to print it will!” If you met Sally Jones, heard her introduction and got her card, you would likely remember her because she explained what she did very clearly, but also in a unique way. Not many computer technicians would explain their jobs this way. Find a unique way to explain what you do.

Imagine you step into an elevator and right in front of you is the MOST IMPORTANT POTENTIAL CLIENT you could ever imagine and it’s JUST THE TWO OF YOU. You have 20 floors (about 15 seconds) to make an impression! What would YOU say??

Does everything that leaves your office have your company name and/or web address on it? It should! That includes your vehicle, stationery, delivery driver’s t-shirts, etc – everything!

Every day will provide you with opportunities to tell people about your business – don’t miss them! Don’t be afraid to ask for a cross-promotional opportunity. Team up with other businesses to make your profile larger, and your business will grow much faster.

Wendy McClelland is a motivational speaker, marketing innovator and Certified Guerrilla Marketing Coach who specializes in teaching people to "think without boundaries!" She is a past nominee for "Canadian Entrepreneur of the Year" and her clients have included software developers, an Olympic athlete and a wide range of business organizations. She has spoken to 10,000+ conference attendees, about Marketing, Internet Business and Motivation. You can contact her through her website – http://www.thinkwithoutboundaries.com

Naming a business is like laying the cornerstone of a building. Once it’s in place, the entire foundation and structure is aligned to that original stone. If it’s off, the rest of the building is off, and the misalignment becomes amplified. So if you have that gnawing sense that choosing a name for your new business is vitally important — you’re right. With 18 years in the naming and branding business, I’ve witnessed the good, the bad, and the really bad. Here’s how you can avoid the worst of the mistakes and get off to a good start.

Mistake #1: The Committee (Getting all your clients, employees and family members involved)

We live in a democratic society and it seems like the right thing to do- involving everyone in an important decision. This approach, however, presents a few problems. The first and most obvious fact is that you will end up choosing only one name — so you risk alienating the very people you are trying to involve. Second, you often end up with a consensus decision, resulting in a very safe and very vanilla name. A better method is to involve only the key decision makers, the fewer the better, and select only the people you feel have the company’s best interests at heart. The need for personal recognition can skew results– so you are best served by those who can park their egos at the door. Also make sure you have some right brain types in the mix. Too many left brains and the name often ends up too literal and descriptive.

Mistake #2: The Train Wreck (Taking two words and colliding them head on)

When forced to come up with a creative name, many aspiring entrepreneurs will simply take part of an adjective and weld it onto a noun. The results are names that have a certain twisted rationale to them, but look and sound awful. Someone starting a high end service franchise then becomes QualiServe. It’s a bit like mixing chocolate syrup with ketchup- nothing wrong with either but they just don’t go together. Other common truncations include Ameri, Tech, Corp, Tron, etc. The problem with this approach is that it’s simply forced – and it sounds that way.

Mistake #3: Where’s Waldo? (Names so plain they’ll never stand out in a crowd)

The first company in a category can get away with this one. Hence you have General Motors, General Electric, etc. But once you have competition, it requires differentiation. Imagine if Yahoo! had come out as GeneralInternetDirectory.com? It would be much more descriptive, but hardly memorable. And with the onslaught of new media and advertising channels, it’s more important than ever to carve out your niche by displaying your uniqueness. Nothing does that better than a well conceived name.

Mistake #4: The Atlas Approach (Using a map to name your company)

In the zeal to start a new company, many businesses choose to use their city, state or region as part of their name. While this may actually help in the beginning, it often becomes a hindrance as a company grows. One client came to me with complaints he was serving more of the market than his name implied. He had aptly called it St. Pete Plumbing since he hailed from St. Petersburg, Florida. But yellow page shoppers assumed that was also his entire service area. With a little creative tinkering we changed the image of St. Pete from a city to the image of St. Pete himself, complete with wings and a plumber’s wrench. The new tag line? "We work miracles!"

Other companies have struggled with the same issue. Minnesota Manufacturing and Mining was growing beyond their industry and their state. To avoid limiting their growth they became 3M, a company now known for innovation. Kentucky Fried Chicken is now KFC, de-emphasizing the regional nature of the original name. Both of these companies made strategic moves to avoid stifling their growth. Learn from them and you can avoid this potential bottleneck.

Mistake #5: Cliché you say? (A good name is worth a thousand words)

Once past the literal, descriptive stage, the thought process usually turns to metaphors. These can be great if they are not overly used to the point of trite. Since many companies think of themselves as the top in their industry, the world is full of names like Summit, Apex, Pinnacle, Peak, etc. While there is nothing inherently wrong with these names, they are just overworked. Look for combinations of positive words and metaphors and you will be much better served. A good example is the Fortune 1000 data storage company Iron Mountain, which conveys strength and security without sounding commonplace.

Mistake #6: Hide the Meaning (Make it so obscure, the customer will never know!)

It’s great for a name to have a special meaning or significance. It’s sets up a story that can be used to tell the company message. But if the reference is too obscure and too hard to spell and pronounce, you may never have the opportunity to speak to that customer. They will simply pass you by as irrelevant. So resist the urge to name your company after the mythical Greek god of fast service or the Latin phrase for “We’re number one!” If a name has a natural, intuitive sound and a special meaning, it can work. If it’s too complex and puzzling, it will remain a mystery to your customers. This is especially true if you are reaching out to a mass audience.

I pushed the envelope a little on this one myself, naming my branding firm Tungsten, after the metal that Thomas Edison used to create brilliant light. However, my clientele consists of knowledgeable professionals who appreciate a good metaphor and expect a branding firm to have a story behind its name. It’s also a way to differentiate my services (illuminated, bright, brilliant). So while it works for a branding firm, it would not do well as an ice cream parlor.

Mistake #7: The Campbell’s Approach (Using alphabet soup to name your firm)

This is a trend that is thankfully wearing off. Driven by the need for a matching domain name, many companies have resorted to awkwardly constructed or purposefully misspelled names. The results are company names that sound more like prescription drugs than real life businesses. Mistake #2 sometimes gets combined with this one and results in a name like KwaliTronix. (Or worse- mistakes #2 , #4 & #7, resulting in KwalTronixUSA). It’s amazing how good some names begin to sound after searching for available domain names all night. But resist the urge. Avoid using a “K” in place of a “Q” or a “Ph” in place of an “F”. This makes spelling the name, and locating you on the internet, all that much harder.

It’s not that coined or invented names cannot work, they often do. Take for example, Xerox or Kodak. But keep it mind, names like these have no intrinsic or linguistic meaning, so they rely heavily on advertising – and that gets expensive. Many of the companies that use this approach were either first in category, or had large marketing budgets. Verizon spent millions on their rebranding effort. So did Accenture. So check your pocketbook before you check into these type of names.

Mistake #8: Sit On It. (When in doubt, make no change at all)

Many business owners know they have a problem with their name and just hope it will somehow magically resolve itself. The original name for one of my clients was “Portables”, which reminded some people of the outdoor restrooms or the portable class rooms- neither one a good association. This added to the confusion when phone operators tried to explain their new concept of moving and storage. After some careful tweaking, we came up with the name PODS, an acronym for Portable On Demand Storage. The rest is quickly becoming history as they expand both nationally and internationally. Peter Warhust, President and one of the original founders states, “For the record, changing our name to PODS was one of the best moves we ever made”.

Exercise Experience, a former Florida based company, was frequently confused with a health club. In reality, they sold very high-end fitness equipment. This brings up a very key point — it’s better to have a name that’s gives no impression than a name that gives a wrong impression. Much of the ad budget we spent on Exercise Experience was used to clarify that they sold fitness equipment. This was valuable airtime that could have been put to better use selling the equipment rather than explaining the business. Ultimately, the company folded. It’s not to say it was solely because of the name, but I believe it was a factor.

Mike Harper of Huntington Beach, CA, bought a thirty-year old janitorial and building maintenance company named Regency. We both agreed it sounded more like a downtown movie theatre than a progressive facilities management firm. After a thorough naming search, we developed the name Spruce Facilities Management. Spruce not only conveyed the environmentally friendly image of a spruce tree, (something important to the client), it also meant “to clean up”. The new tag line fell right in place – Spruce… “The Everclean Company”.

It’s only a matter of time before Southwest Airlines and Burlington Coat Factory and others who have successfully outgrown their original markets begin to question their positioning. Much like 3M and KFC, they may need to make a change to keep pace with their growth and image.

In the fever to start your new business or expand a current one, take time to think through some of these issues. According to the late Henry Ford, “Thinking is the hardest work there is, which is probably the reason why so few engage in it”. Albert Einstein took it one step further claiming, “Imagination is more important than knowledge”. By tapping into your creativity and avoiding these potential pitfalls, you’ll be able to create a name that works both short and long term – one that allows for future growth. Like the original cornerstone of a building, it will support upward expansion as your company reaches new heights.

Phil’s life goal of “creating environments where people thrive” reflects his desire to assist in personal, professional and business growth. Phil founded and ran a full service ad agency for over 17 years and now works full time as a business naming and branding consultant. Phil resides with wife Michelle and four energetic offspring outside Asheville, North Carolina His work can be viewed at http://PureTungsten.com

In the business of marketing and advertising, it used to be that companies that wanted to get the word out quickly to key customers on a new development would rely on email with follow-up phone calls. But with the new technologies available in fax broadcasting, fax advertising has taken over as the advertising medium of choice when it comes to contacting your customers at the speed of light.

Fax Advertising Puts Your Message in Their Hands

A perfect example of how fax advertising hits your target customers immediately with your critical marketing communications is the use of fax broadcasting in the travel industry. With public transportation, time is of the essence. Thousands of travelers depart every hour all over the world, and things can change in a heartbeat. Anything that can speed things up in the travel business can save companies millions, and keep valuable customers from heading over to the competition for their travel.

Fax advertising has proven to be the perfect tool for handling the lightning-speed requirements of the travel and transportation industry when they need to get their advertising in their customers’ hands at a moments notice. For example, one cruise line has 10 cruise ships that set sail about 14,500 times per year. With those kinds of numbers, unsold berths on each ship can add up to tons of lost sales throughout the course of a year, and it can be almost impossible to make potential customers aware of the empty berths at the last minute when a ship needs to take off.

Fax advertising to the rescue! That same cruise line has begun using a highly sophisticated fax advertising system which allows them to identify those travel agents that have been making reservations for customers most recently. The line is able to blast last- minute fax broadcasts to those travel agents, offering discounts if someone want to purchase a last- minute ticket for the empty berths right before a ship sets sail. The fax advertising has resulted in a huge increase in sales as a result, despite the last minute time crunch.

The same applies for the airline industry, where the timing of flight arrivals and departures is tight and quick communication is a must. One small, upstart airline was innovative enough to employ fax advertising to win business away from the competition. When a large competitor airline had to temporarily stop operations due to a strike, the small upstart went into action with a fax broadcasting campaign, quickly notifying travel agents of its excess seat capacity in certain areas and its ability to accommodate passengers left out in the cold by the strike. Even though the strike was over in a week, it was still enough time for this innovative air carrier to sell seats to lots of people who couldn’t delay their travel plans for the strike, thanks to the speed of fax broadcasting.

You may be in a business where time is of the essence. Maybe you have excess capacity that has gone wasted because you just couldn’t offer it to customers due to time constraints. Or perhaps there have been times when your own competitors have dropped the ball, but you couldn’t take advantage of the situation quickly enough to use it to your advantage. If you find your business in these types of situations, fax advertising may be your perfect solution. If you’re interested, test the water. Hire a fax advertising services firm and do a few trial runs. If your sales take off as a result, you can expand your fax advertising instantaneously with a simple mouse-click. Who knows; like the travel industry, you may find your sales taking off and heading for the clouds.

Chris Bradley is V.P. of 3 Cent Fax Broadcast.com, where they help business save money and increase profits with their do it all fax service, where they do all the work and you can concentrate on your business. To learn more about their money and time saving service by clicking here … fax broadcasting.

I’ve been reminded recently, rather forcefully, that not all reality hackers are anti-neoconservatives. Bush endorses teaching ‘intelligent design’. I can’t help hearing “intelligent design” as emerging from scores of focus group research.

There’s a war going on. I’m not safe in my own house. Americans are bombarded by 3,000 paid messages each day Media uses militaristic terminology. In movie theaters, we are referred to as captive audiences. TV networks call us a target. If I click on a banner ad they refer to me as a hit.

I’m sitting among memetic hitmen. I’m writing from the 2005 US Account Planning Conference -Exploring the New Power of Creativity in Chicago’s Fairmont hotel.

I’m not a registered attendee as I have been in years past. I’m wireless in the lobby of the Fairmont Hotel, so I am a paying customer of the hotel. I’m only trespassing when I actually attend the conference or eat a meal at their open buffets.

If you’ve read Thomas Frank’s One Market Under God, you know who these people are, social engineers for advertising and corporatocracy. My experience has been that most of these attendees get offended when I refer to them as social engineers. I’m not really sorry if I am offending you by challenging your sensibilities.

Account Planning is the Peace Corp of Corporatocarcy—The Peace Corp General is a presidential appointee, those involved are an extension of George Bush. Account Planners may be doing good, but they are also paving the way. Similarly, account planners regularly pride themselves on being consumer advocates. I do it. It does help people. Regularly, account planners are the ones saying we can profit more if we screw the consumer less. Of course, that language is not often used.

Case-in-point: I worked on Baskin Robbins 2 Scoop Sunday for $1.99 promotion which greatly increased sales. A regular 2 Scoop Sunday had five ounces of ice cream covered in sauce and nuts and a cherry: two 2.5 ounce scoops of ice cream. This $1.99 promotion used one 2.5 scoop and one 1.5 scoop. Consumers were happy. We were selling happiness bythe way—that was our brand essence. Consumer had accepted one big scoop and a smaller scoop for $1.99.

They, the new product development engineers—as they were called, wanted to make the $1.99 Sunday two 1.5 scoops. I thought that might be fine. However, as the numbers were played with, and the concept of one big sccop and one small scoop resurfaced, they said that they should make it one 1.5 ounce scoop and one 1 once scoop. Then, it was proposed we give them two 1-ounce scoops and the consumer would be happy with all the sauce and nuts and a cherry.

I said, “Maybe we can just sell a happy face for $1.99” They said, “What?” I said, “There coming in to our stores to buy ice cream. We have said that ice cream is happiness. They may be willing to compromise for price, but giving them 40% of happiness they expected, even at a discount, may leave them dissappointed, and then we aren’t promoting happiness.”

Consumers eventually got 3-ounces of ice cream. I negotiate another ounce of cream for each patron. I was doing good. That’s the cool aid: I’m standing up for people.

When I read John Perkin’s Confessions Of An Economic Hitman, I felt like I should write The confessions of a memetic engineer.

Yesterday, I saw my old boss Jeffrey Blish give a lecture on the state of culture and account planning. He is a genius. His writing, before he found Jesus-I mean advertising-created the use of % of RDA on packaged foods. That was good. But I digress.

Yesterday, I saw Jeffrey speak about his work at Deutsch and their broadening influence on culture. He showed a Bon Jovi video his creative director Erik Hirschberg had concepted, a video that promotes the viral use of a smirk for subsuming the rage of youngsters. Brilliant memetic idea. Erik recently said, “Brands are the new religion.” Jeff Johnson, CEO of WestWayne says the same thing. The Culting of Brands explores the tactics of this brand warfare.

Jeffrey spoke about the power of irrational reasons to believe. “Great cheese comes from happy cows. Happy cows come from California.” Then Jefferey asked, “How’s that for logic?” Of course it is intellishit and he knows this and he is proud it is working so well and he should be.

Jeffrey suggested that those of us who wish to harness this technology should focus on two questions:

1) How is media consumption changing?
2) How is the consumer brand relationship changing?

I’m more concerned with being an advocate for transparency.

Howard Campbell Recovering Ad Executive http://www.BenMack.com http://www.PokerWithoutCards.com

After 12 years in advertising, research and communications, Ben Mack is a writer and a freelance account planner. Ben is edgier than most freelancers. If you have a fringe project, he’s your guy. In the mean time, check out his blog at http://www.intellishit.com Thank you for your consideration.

When you hear claims like…

…Best Lawnmower in the country

…Absolute Lowest Prices In Existence

…Leaves your hair cleaner than any other shampoo

…do you believe them?

Or is there a certain degree of doubt in your mind about their credibility? Or whether they are ‘hyped up’?

Think about it. Everybody expects advertisers to exaggerate their claims. To present them in their best light. Which is the exact reason why general statememts are not as effective as…

SPECIFIC STATEMENTS

So…

Rather than saying “Our prices have been reduced”… instead say… “Our prices have been reduced by 22% to prepare for our end of year stocktake”

Rather than saying “More than 20 varieties of Reebok shoes in stock”… instead say… “More than 23 varieties of Reebok shoes in stock”

Rather than saying “Our staff are very experienced carpet cleaners”… instead say… “Our team of 12 staff have a combined experience of cleaning carpets for 63 years”

Rather than saying “Used all over the world”… instead say… “Used in over 46 countries”

Or rather than a cleaner saying “We clean your house thoroughly” why not list every single thing you do

One more thing… When you give people a specific number, they tend to believe it must be true. So don’t use numbers which are a multiple of 5 or 10. Instead say 4 or 9. It makes it more believable.

Even KFC realises this.

No. They don’t have 10 herbs and spices on their special chicken. They have 11. That’s a heck of a lot more believable than 10… or heaps, isn’t it?

So take a moment now and think about how you can apply what you’ve learnt and be more specific in your advertising.

Warmly,

Scott Bywater Copywriting That SELLS
Level 12 / 418a Elizabeth Street, Surry Hills, NSW, Australia

Scott Bywater is a professional direct response copywriter and the author of Cash-Flow Advertising. To get a complimentary copy of his special report ‘7 Ways To Increase Your Turnover… No Matter What The State Of The Economy’ (valued at $29.95) and a free subscription to his "Copywriting Selling Secrets" ezine, where you’ll discover how to write ads and sales letters that make people line up and practically beg you to do business with them… visit his web site at http://www.copywritingthatsells.com.au